Terms of service

1. Provider and scope

The provider is [LEGAL_COMPANY_NAME fehlt]. These terms govern use of RankProof. The service is offered exclusively to businesses within the meaning of section 14 BGB.

2. The service

RankProof audits websites you connect for technical and editorial weaknesses relevant to search engines and AI answer systems, and provides findings, suggested fixes and reports. The scope depends on the plan you choose.

3. No guarantee of results

Search rankings and mentions in AI answers are determined by third parties whose methods we do not control and which can change at any time. We owe a diligent audit and the provision of recommendations, not a particular outcome. In particular we do not owe any ranking, any visibility, or any increase in visitors or revenue.

4. Your obligations

• You may only connect websites you are entitled to control. Ownership must be proven; without proof no audit takes place.
• You are responsible for checking generated code and copy for correctness before using it on your website.
• Credentials and API keys must be kept confidential.

5. Generated content

Suggested fixes are generated automatically from your website's own content. We validate them technically but cannot guarantee that they are factually correct or fit for your purpose in every case. Responsibility for publishing them remains with you.

6. Prices and payment

All prices are exclusive of statutory VAT. Billing is in advance via Stripe, monthly or yearly as chosen. Where a valid VAT ID from another EU member state is supplied, the reverse-charge procedure applies.

7. Term and cancellation

The contract runs indefinitely and may be cancelled at any time with effect from the end of the current billing period, without giving reasons, directly in the customer portal. Amounts already paid for the current period are not refunded.

8. Availability

We aim for high availability but do not owe a specific uptime figure. Maintenance windows and outages at third parties (payment provider, AI provider, message delivery) may temporarily limit use.

9. Liability

We are liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health. For simple negligence we are liable only for breach of a material contractual obligation, limited to foreseeable damage typical of this type of contract and capped at the fees paid in the twelve months preceding the event. Liability under the German Product Liability Act is unaffected.

10. Data protection

Our privacy notice applies. Where we process personal data on your behalf, we provide a data processing agreement under Art. 28 GDPR on request.

11. Changes

We announce changes to these terms by email at least 30 days before they take effect. If you do not object before then they are deemed accepted; you may cancel with effect from that date.

12. Final provisions

German law applies. To the extent legally permissible, the place of jurisdiction is the provider's registered office. If a provision is invalid, the remainder of the contract remains effective.